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Is the club defrauding loyal supporters?

HeathMan said:
On my last visit to the Box Office I chatted with one of the staff and learned that they are acting on suspect tickets. Approach seems to be cancel and sell to known supporters on the day. Gives a need for supporters to queue on the matchday and would explain grouped empty seats.
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I was in the box office 45 mins prior to kickoff versus Fulham. There were a group of 5 Italian men in their early thirties dealing with an issue and showing the box office manager printed out A4 sheets and emails on their phones. The outcome I heard her tell them was that the tickets they had bought (from a third party website) were ‘Fake’. She said she could sell them the same seats again, direct from the club, but that they would have to be paid for again. This they did without much fuss. She also gave them details of where to complain and pursue their grievance with the 3rd party seller and said that they should be able to get their money back. I have no idea if this was just to appease them, what with having to pay again etc. but she seemed knowledgable about the matter.

I would’ve loved to have known the 3rd party seller and what had actually gone on.
 
Phil’s Barber said:
I wondered, if the tickets they had bought were fake, how are the same five seats all sat together still empty and available on match day for the club to sell???
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If true, which I do not doubt, it means to me the club or certain employees of the club are complicit in this, debacle.
Honestly though half an hour before kick off should be talking about football not this rubbish.
 
Have suggested to a friend that her son (has membership) that he casually visits the Box Office around 12:00 on a match day and asks if any seats might be available.

Clearly the Italian group mentioned earlier were at the stage of having nowhere else to go (no knowledge of which venues might be showing the game).
 
HeathMan said:
Have suggested to a friend that her son (has membership) that he casually visits the Box Office around 12:00 on a match day and asks if any seats might be available.

Clearly the Italian group mentioned earlier were at the stage of having nowhere else to go (no knowledge of which venues might be showing the game).
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Think a few of us should try this.....then again folk who work in / run the box office could well be reading this?
 
HeathMan said:
Have suggested to a friend that her son (has membership) that he casually visits the Box Office around 12:00 on a match day and asks if any seats might be available.

Clearly the Italian group mentioned earlier were at the stage of having nowhere else to go (no knowledge of which venues might be showing the game).
Click to expand...
Earlier in this thread (one of the copy paste box office replies) it does say that typically there are 30 / 40 seats that remain unsold most home games (last minute returns etc) so I would say that its certainly worth logging in at midday on match day or wandering down to the stadium in person (if your close enough) for sure there will be extremely limited choice of where you sit but at least you have a chance of seeing the game.
 
Dubai Eagle said:
Earlier in this thread (one of the copy paste box office replies) it does say that typically there are 30 / 40 seats that remain unsold most home games (last minute returns etc) so I would say that its certainly worth logging in at midday on match day or wandering down to the stadium in person (if your close enough) for sure there will be extremely limited choice of where you sit but at least you have a chance of seeing the game.
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When my other half wants to go then we keep checking in the days leading up to the game cos people return tickets. Often on the day of the match tickets become available.
 
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