Is the club defrauding loyal supporters?

[David Mullins]

If you'd been reading the posts on this subject you would realise that it wouldn't have made any difference as you wouldn't have been able to buy tickets anyway.

The club do say when the tickets will be on sale here for all the good it will do anyone:

Home tickets on sale dates - Crystal Palace F.C.

www.cpfc.co.uk

Thanks for the list of release dates, though from other posts it’s sounds like these are of limited uses if the tickets are now being released to the black market earlier and then to the registered supporters. But no excuse for the club nort sending the usual reminder emails a few days before the release dates. I wrote to club to complain about this but have not received a reply even.

 

[eritheagle]

However as far as I could work out there were no Liverpool supporters in G an H areas of the main stand

The man that sits next to me said that there was a Liverpool fan wearing colours standing at the bar in the Upper tier concourse before y'day's game.

This season I have also noticed foreign tourists in the upper which I haven't before. They tend to be of an Arabic background and don't seem to be Palace fans at all and in groups of 3 or 4. I'm not going to claim it's lots but maybe a group or 2 a game but following on from what's been written on here I just wonder if they are sitting together and if so how did they manage to get 3 or 4 seats like that when the Upper ir normally very difficult to find seat in let alone a couple together.

 

[Paaalaaace]

The man that sits next to me said that there was a Liverpool fan wearing colours standing at the bar in the Upper tier concourse before y'day's game.

This season I have also noticed foreign tourists in the upper which I haven't before. They tend to be of an Arabic background and don't seem to be Palace fans at all and in groups of 3 or 4. I'm not going to claim it's lots but maybe a group or 2 a game but following on from what's been written on here I just wonder if they are sitting together and if so how did they manage to get 3 or 4 seats like that when the Upper ir normally very difficult to find seat in let alone a couple together.

Exactly my point, something very underhand going on at the expense of loyal supporters

 

[Paaalaaace]

Haha, she laughed at this, no offence taken. I agree with your second paragraph but I do think we are entitled to an explanation. The club can obviously do what it likes with their seats but don't pretend membership is the way to secure tickets. There are too many not getting anything and what are the chances of two seats together? For me personally, this is not a problem but for others, who want to take their children, it seems almost impossible as a member, yet the tout sites have lots.

Yes tickets that should be made available to folk who have paid out for memberships

 

[SnapperKain]

We don't know yet how many memberships have been sold, so don't know how many people are after what amount of tickets.
We intend to find out.
However it is not an easily fixable problem going forwards if huge numbers of memberships have been sold in addition to the number of available tickets each match.
CPISA just want to try understand the clubs thought processes and procedures in all this.
To try and restrict it to a managable fair system going forwards.

I think the club aren't being particularly transparent with what they're telling you Pierre and it must be like banging your head against a brick wall. If they're not sharing even an approximation to the nearest 100 of how many Gold memberships have been sold, then they just don't want to tell you.

I've been writing websites from small to massive for over 25 years and I can tell you now that they must have statistics from Ticketmaster on how many people are attempting to buy tickets at 10am on the day that they go on sale for Gold Members. If this reveals that in fact so many Gold Members are trying to buy tickets all at once, at 10am and we now have so many Gold Members (according to the club) that this accounts for (picking a number out of the air) say 4K of simultaneous people all buying 2 tickets and that obiliterates the number available, then they will have proof of that. But this still doesn't stack up with what people are saying. We have Gold Members logging on at 10am to find the tickets are all gone, which would mean that there are so many people who are logging on milliseconds before and whizz through the process to reserve those tickets in their basket. Doesn't sound particularly plausible, you only get that kind of traffic with a Taylor Swift concert, not Palace v. Everton.

I just don't buy the excuses that they don't know this and they don't know that, what's the point of their jobs then? It's more likely that either someone is dealing under the table and reserving tickets for selling via third parties (either the club or Ticketmaster) or we've got a swarm of bots buying up tickets in milliseconds, although I would of thought Ticketmaster would handle that now.

Lastly, if I'm complete conspiracy theory crazy here (which is possible) and actually they produce all the telemetry data that back up what they're saying, then there's still a problem as they are selling the Gold memberships on the back of getting access to tickets, which they can't fulfill. And that's not on.

 

[Paaalaaace]

All we need to know from the club is how many memberships have been sold and approx. how many tickets are made available for the membership window, But they will not tell us as the answers would show them up for what they are!

 

[Dubai Eagle]

For sure there will be some kind of ticketing industry approved matrix to aid clubs reach a decision on how many memberships they can sell & what the average purchase decision (number of seats sold for each transaction) as they know that they are going to have X000 tickets to sell for upcoming matchdays -

Presumably based on a ratio to consider that not every membership sold is going to relate to seat purchase(s) for every home matchday available -

For example with 4000 non season tickets / seats available - Clubs can sell 10,000 memberships.

If CPISA were at least furnished with those numbers I would imagine that would provide some clarity into what's going on.

 

[Paaalaaace]

For sure there will be some kind of ticketing industry approved matrix to aid clubs reach a decision on how many memberships they can sell & what the average purchase decision (number of seats sold for each transaction) as they know that they are going to have X000 tickets to sell for upcoming matchdays -

Presumably based on a ratio to consider that not every membership sold is going to relate to seat purchase(s) for every home matchday available -

For example with 4000 non season tickets / seats available - Clubs can sell 10,000 memberships.

If CPISA were at least furnished with those numbers I would imagine that would provide some clarity into what's going on.

Pretty sure CIPSA will not be give these details as would be far too embarrassing to the club. We shall see

 

[Dubai Eagle]

Pretty sure CIPSA will not be give these details as would be far too embarrassing to the club. We shall see

IDK, I guess its a suck it & see moment - if the club have followed industry recognised ticketing standards & the problem is being caused by external bad actors with access to superior technology to hoodwink the ticketing system then the club will be in the clear, except for having the task of trying to close whatever loopholes this superior technology may be exploiting.

 

[in-exile]

As I've said on the bbs our own club is the Tout selling a percentage of free tickets not to fans but to big club tourists for higher cash while selling to members for the smaller games.

Crystal Palace vs Tottenham Hotspur

Buy your Crystal Palace vs Tottenham Hotspur Tickets & Hospitality at P1 Travel. ✓ Official Tickets. ✓ Travel Packages. ✓ Easy & Safe booking.

www.p1travel.com

Obviously the club have to be in on this ....

 

[Johng]

As I've said on the bbs our own club is the Tout selling a percentage of free tickets not to fans but to big club tourists for higher cash while selling to members for the smaller games.

Crystal Palace vs Tottenham Hotspur

Buy your Crystal Palace vs Tottenham Hotspur Tickets & Hospitality at P1 Travel. ✓ Official Tickets. ✓ Travel Packages. ✓ Easy & Safe booking.

www.p1travel.com

Obviously the club have to be in on this ....

Thanks for this. Here are the areas of the ground where the tickets are being sold. The club MUST know about this either because they are directly involved or because they are willingly turning a blind eye to what's going on here. Either way they are complicit and defrauding Gold and other members of this club wanting to buy matchday tickets. My guess is that everyone who has bought a membership in the hope that they can buy tickets is entitled to a refund under Part 1 Chapter 4 of the Consumer Rights Act 2015. Any lawyers on here?

 

[Paaalaaace]

Thanks for this. Here are the areas of the ground where the tickets are being sold. The club MUST know about this either because they are directly involved or because they are willingly turning a blind eye to what's going on here. Either way they are complicit and defrauding Gold and other members of this club wanting to buy matchday tickets. My guess is that everyone who has bought a membership in the hope that they can buy tickets is entitled to a refund under Part 1 Chapter 4 of the Consumer Rights Act 2015. Any lawyers on here?

I 100% agree with you on this. The more I think about the only conclusion that seems plausible is that the club not only know about it but are directly responsible for selling off blocks of tickets to agencies....tickets that could have been sold to folk on the season ticket waiting list or who have purchased memberships.

 

[DutchEagleJohan]

I been thinking something is array. I have had Gold Membership since 2008

Since last season as soon as I receive email notification for ticket release as a gold member at 10am on a Monday, if I attempt to purchase tickets at 10.20am there are none available for 2 or more seated together.

Hugely frustrating as this is suddenly a last and this season problem you can’t purchase tickets for more than 1 person seated together unless you attempt at 10am release?????

This, can second that, never used to be a problem and have had a Gold membership for a decade. Even against the top teams and popular matches there were always plenty of options to book 2, or for the upper rows in AW even 4 or 6 together. This makes the point the op is making valid: as in does ticketmaster sell tickets directly themselves at hugely inflated prices?

And apologies, only now finished reading the rest of the thread. Appalling really.

 

[rikz]

Supply and demand, you're just a customer to the club and they will do what's best for them, it's not just football, it's every sporting event, music event etc it's disgusting it's allowed to happen, the only good thing about oasis reuniting was that this topic was further highlighted, tho it's gone quite again.

When the club is back in the championship and desperate for your financial support, just remember how you was treated when they didn't need it.

 

[Paaalaaace]

Supply and demand, you're just a customer to the club and they will do what's best for them, it's not just football, it's every sporting event, music event etc it's disgusting it's allowed to happen, the only good thing about oasis reuniting was that this topic was further highlighted, tho it's gone quite again.

When the club is back in the championship and desperate for your financial support, just remember how you was treated when they didn't need it.

Yes, but this is not the point. The club is selling memberships that cannot be used for what they were supposed to be intended. It just Fraud.

 

[eritheagle]

I remember when we went up and the club had a policy that if you wanted a category A ticket you had to buy a cat B ticket but never had a problem getting one. Now it's nigh on impossible to get a ticket for any match unless someone sells one back to club on day of game.

 

[eaglesdare]

The two games I've been too this season west ham and Liverpool. I have never before seen and heard so many tourists in and around the ground before even for a top 6 side.

 

[in-exile]

The two games I've been too this season west ham and Liverpool. I have never before seen and heard so many tourists in and around the ground before even for a top 6 side.

As said our club is the Tout ... money is the driver.

 

[BromleyMonkey]

The two games I've been too this season west ham and Liverpool. I have never before seen and heard so many tourists in and around the ground before even for a top 6 side.

I actually said that a few times last season, the amount of foreign languages you hear around the ground now is unreal. German, Scandinavian, US or Canadian accents as well.
But good luck to them, I’m not going to moan about it, I’ve been a tourist fan myself this season over in Spain
Although some of them can’t be playing with a full deck if they’re happy to pay £200 to watch us 😀

 

[Paaalaaace]

I actually said that a few times last season, the amount of foreign languages you hear around the ground now is unreal. German, Scandinavian, US or Canadian accents as well.
But good luck to them, I’m not going to moan about it, I’ve been a tourist fan myself this season over in Spain
Although some of them can’t be playing with a full deck if they’re happy to pay £200 to watch us 😀

However currently averaging over £500.....Bonkers innit