Paaalaaace
Member
- Location
- Croydon
- Country
- England
Today I have received a reply from the club. Not satisfactory in the slightest but at least we have some numbers to go on. I am told that there are 2500 matchday tickets available to 13,000 members who supposedly can use the 72 hour window to buy them. On the assumption that the vast majority of these members buy these memberships for the sole purpose of utilising the window then even if, for arguments sake, 75% of them want a single ticket then demand outweighs supply by nearly four times. If a member wants to buy any more then obviously the demand increases further. This clearly is a ludicrous situation and the club must have known that by selling so many Gold and related memberships (which they are still advertising!) there would be trouble.
None of this however explains the fact that at 10am at the opening of the 72 hour window there are nothing like 2500 tickets 'reserved exclusively' for these members. I'd be surprised if there were 200 and these are all single seats or restricted view.
I shall be responding to this response to the club and will report back.
Hi John,
Thank you for your email, and I sincerely apologise for the delayed response as I have been on annual leave.
I’m sorry to hear that you’ve had difficulty purchasing tickets despite being a Gold Member. The first 72-hour buying phase for home games is reserved exclusively for Gold Members and Season Ticket+ holders. However, with a significant increase in Gold Memberships this season, securing tickets—especially for Category A matches like Liverpool and Manchester City—has become more challenging.
For each game, we typically have around 2,500 tickets available for purchase, while over 13,000 members (including Gold Members, Junior Gold Members, and Season Ticket+ holders) are eligible to buy during the first phase. This number increases to over 19,000 in the second phase, which opens up to Adult Members, Standard Junior Members, and International Members.
However, additional tickets do become available through our resale platform. On average, around 800 tickets per match have been resold, with between 20 and 30 remaining unsold for most games.
We are aware of the issue with tickets being sold at inflated prices on unofficial sites. This is a widespread problem across Premier League clubs, and we are actively working, alongside the Premier League, to find effective solutions. In the meantime, our Box Office team is diligently identifying and blocking touted tickets. For the Manchester United match, 300 tickets and corresponding accounts were blocked, and another 200 for the Liverpool match. We’re aiming to match or exceed these numbers ahead of the Tottenham game. Additionally, several season ticket holders were found selling their tickets on unofficial sites and have faced appropriate sanctions.
Please rest assured that we are committed to improving the ticket-buying experience for Gold Members. I completely understand your frustration and in response to similar concerns raised, we’ve restricted tickets to one per membership to ensure fairer access for all in the meantime.
All the best,
Nikki
Nicola Gibbons
Supporter Liaison Officer and Disability Access Officer
What an absolute disgusting response. So now if I wanted to take my 2 kids to a match I cant, only one. Or of course buy a second useless membership. This response has not been thought through and makes them look plain THICK. They are not pulling the wool over anyone's eyes and just not dealing with this properly. I have generally found Palace fans a pretty intelligent bunch, yet Nicola Gibbons is treating us like a bunch of numptys.....Just not on