emailed today.
'Dear Steve, Paul and Sharon
I am writing to communicate my dismay and anger at the current situation with my (and many others') Gold membership. A membership which I have had for many years. In previous seasons it has enabled me to purchase tickets for both myself, family and friends who are also Gold members on linked accounts. As I'm sure you know, tickets for Gold Members go on sale at 10am on previously announced days. This season however (despite having been at my computer and having logged into the booking page at 10am sharp on several of these days), it has become impossible to buy anything other than the odd single seat or restricted view seats. I have therefore frustratingly been unable to attend any games this season. All this renders the so called advantages of having this membership meaningless. It also gives the lie to the advertising you promote which states:
'Gold and Junior Gold Members can take advantage of 72-hour early access to every home Premier League match...'.
There is no advantage here. It doesn't make any difference if there is an advance window of 72 hours, a week, two weeks or a month if there are virtually no seats available. The only conclusion that can be drawn from this is that the club are employing a questionable and potentially dishonest and even fraudulent practice by knowingly advertising a product that cannot fulfil its promise. This matter is compounded by the undeniable fact that many seats that should be available to members are to be found on third party sites at hugely inflated prices. There is clearly something underhand at play here. How are these tickets arriving there? What diligence and investigation is the club (who I am sure is well aware of the matter) conducting to counter this practice?
It is hugely disappointing and aggravating that many loyal supporters of this club have been disenfranchised by this situation but I hope this message and presumably others' might be instrumental in getting the matter dealt with speedily so that we can once again be part of the Selhurst Park experience. If, however, you are unwilling or unable to remedy this situation in good time then I must demand a refund for my Gold membership as currently it is clearly not fit for purpose. I shall be encouraging others to do the same.
I look forward to hearing from you.
Yours sincerely'