NHS AP and AI.
The NHS App will use AI and become the 'digital front door' of the health service under the proposals designed to ease pressure on hospitals and GPs.
www.dailymail.co.uk
I already have experience of this, my surgery uses a product called Anima, essentially it is an automated triage system. You cannot just phone up and book an appointment you to go through this triage.
Me: My stomach feels bloated and I am throwing up in the mornings
Anima: Congratulations sir you are pregnant. (just kidding).
I am guessing that this is what the NHS app will be like. Here's my take on how Anima currently works.
The Good
It saves the practice time by asking a series of detailed questions so in theory when you get to see someone in person they already have a detailed description so they can focus on that rather than wasting time asking 20 questions. My GP friend says pointless pleasantries drives her up the wall, some patients just meander and wont get to the point.
Anima can refer people to other resources e.g. I have a cold, then go see a pharmacist.
The Bad
It's another barrier between patient and GP. Recently a lady friend had a hip problem and wanted to see her GP. I did the Anima for her.* It took 20 mins to do the Triage and I could see her getting more and more frustrated at the endless questions. Through out the Triage the loaded questions were geared to direct her away from the GP e.g. would you like to see a physiotherapist / pharmacist etc.
My GP friend has told me how to game the system which I shouldn't have to do. She needs a diagnosis first rather than move to treatment. So no point in having physio until you know why you are in pain. The whole tone of the Anima was geared to not getting an appointment with the GP. I suspect many would get angry or fed up with that. Anyway eventually she did see her GP.
*She is a lady of a certain age and has no idea how to use the system. I have become the de facto booking clerk for the ladies in my block of flats when they need appointments. The problem is that they have to go into detail as to what is wrong. Imagine how embarrassing that could be.
Conclusion
It's yet another barrier between patient and doctor and won't get rid of time wasters. People with commonsense will already know not to bother the doctor with a cold. Hopefully it will mean that when you finally get to see your GP the meeting is targeted but I am not convinced it will make the savings that they hope.