Membership - is it always like this ?

D

doi209

Member
Location
Fighting for the weak and innocent
Country
England
After supporting Palace for over 60 years from afar, I have bought a Gold membership.
The only problems are:
- eticket has an old mail address and I don't know how to change it
- TV+ is not being recognised
- trying to add the membership to Google Wallet is failing with 'Type1' error message.
- box office has not responded to emails.

So it's nothing for the £63 spent.

Is it always like this with season tickets and other memberships ? I must admit, I'm not impressed.

Looks like a call to the box office tomorrow.
 
doi209 said:
After supporting Palace for over 60 years from afar, I have bought a Gold membership.
The only problems are:
- eticket has an old mail address and I don't know how to change it
- TV+ is not being recognised
- trying to add the membership to Google Wallet is failing with 'Type1' error message.
- box office has not responded to emails.

So it's nothing for the £63 spent.

Is it always like this with season tickets and other memberships ? I must admit, I'm not impressed.

Looks like a call to the box office tomorrow.
Click to expand...
I have had Gold Membership 5 or 6 times and bought my son junior membership 5 times. They've fudged something up every single time. Last season it was multiple things. Most of the time they eventually resolve stuff, but it's absolutely tin pot.

I don't know what other clubs are like but wouldn't be surprised to find we had the worst membership administration of the top four leagues.
 
doi209 said:
After supporting Palace for over 60 years from afar, I have bought a Gold membership.
The only problems are:
- eticket has an old mail address and I don't know how to change it
- TV+ is not being recognised
- trying to add the membership to Google Wallet is failing with 'Type1' error message.
- box office has not responded to emails.

So it's nothing for the £63 spent.

Is it always like this with season tickets and other memberships ? I must admit, I'm not impressed.

Looks like a call to the box office tomorrow.
Click to expand...
On my email the Google wallet and the Apple wallet are the wrong way round, try clicking the Apple one, it worked for me.
 
From the Box Office:

Thank you for your email, I hope you are well.

We are aware of an issue where supporters are unable to download memberships to Digital Wallets.

The issue has been raised with our supplier and is currently being looked into, we hope to have this issue resolved in the coming days, please try again each day as the week progresses.

Online member benefits are working, for any supporters who qualify for a club shop discount through the membership and wish to purchase in store, please show the confirmation email of your membership purchase in order for your discount to be applied.

We apologise for the trouble you are facing when attempting to download your membership pass and we thank you for your patience while we get this sorted.
 
I had exactly the same problem - As Rummers said previously the Apple Wallet and Google Wallet icons are the wrong way round.

I was able to add the membership to my Google Wallet by clicking on the Apple Wallet icon.

I hope this helps 👍
 
ASCPFC said:
I emailed them today. I presume it isn't only mine.
Click to expand...
The Apple Wallet and Google Wallet icons are the wrong way round on the email.

I was able to add the membership to my Google Wallet by clicking on the Apple Wallet icon.

I hope this helps 👍
 
James1964 said:
The Apple Wallet and Google Wallet icons are the wrong way round on the email.

I was able to add the membership to my Google Wallet by clicking on the Apple Wallet icon.

I hope this helps 👍
Click to expand...

I realised from your previous, but it doesn't work on mine. But thanks for trying to help.
It didn't work last year either.
 
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