New app and website

[AmericanEagle]

The “improved” app seems to make it even more difficult to find personal ticket information, Friends & Family etc. Also the link to the Wallet has vanished so how are we meant to download season tickets?

 

[HashBrown500]

The “improved” app seems to make it even more difficult to find personal ticket information, Friends & Family etc. Also the link to the Wallet has vanished so how are we meant to download season tickets?

Terrible “update”, the issues you mentioned and a lot more are there even after 4.01 version.
Desperate to get tickets for the Man City game (my sons birthday and his first game) but the app is currently unusable (I get logged out/session expired message every time I move to a new screen), hope they resolve before tickets are released 🤞

 

[BromleyMonkey]

i was expecting problems as you do, but I’ve had a bit of a surf round and all seems fine

 

[AmericanEagle]

Terrible “update”, the issues you mentioned and a lot more are there even after 4.01 version.
Desperate to get tickets for the Man City game (my sons birthday and his first game) but the app is currently unusable (I get logged out/session expired message every time I move to a new screen), hope they resolve before tickets are released 🤞

Oh dear, Man City for his first game? At least he’ll know what he’s letting himself in for! Good luck getting tickets though.

 

[doombear]

I've surfed through the new website on my laptop and the App on my phone and all seems well. Accessed my fan wallet on the phone which showed all last seasons games etc. checked my ticket account on the laptop - all fine. Is the issue for some their phone (mine's a Samsung A26 so nothing special)?

 

[BromleyMonkey]

I've surfed through the new website on my laptop and the App on my phone and all seems well. Accessed my fan wallet on the phone which showed all last seasons games etc. checked my ticket account on the laptop - all fine. Is the issue for some their phone (mine's a Samsung A26 so nothing special)?

All good on my iPhone 15 pro, it does seem ‘improved’ actually, but then I shouldn’t get too cocky, I’ve not had to order or book anything yet 😅

 

[AmericanEagle]

I've surfed through the new website on my laptop and the App on my phone and all seems well. Accessed my fan wallet on the phone which showed all last seasons games etc. checked my ticket account on the laptop - all fine. Is the issue for some their phone (mine's a Samsung A26 so nothing special)?

Where is the fan wallet? I still can’t find it. It used to be under “more”.

 

[doombear]

Where is the fan wallet? I still can’t find it. It used to be under “more”.

Go to "more" and select "tickets" and the top item is "Access fan wallet" which if you select should show you the tickets you bought last season, plus there's a slot for the 2026/27 ST