I find this all interesting as we've just managed to secure ST's so I've checked back at past emails.
Originally went on the ST waiting list 3rd May 2023
Offered to purchase (in phase 3) around the 26th May 2023 so less than a month later (don't have the exact email but know the dates as we were in Spain and went to a Valencia game at the time and I still have the ticket for the game on my apple wallet - Valencia v Espanyol 28th May 2023) - when logged in to purchase Palace ST none were available so couldn't purchase.
Gave up on ST's and Ticketmaster (as it looked something was going on with TM and ticket sales) assumed we'd lost our place in waiting list line as didn't purchase when they emailed to say we could.
Went on waiting list again this year 13th Feb 2025 (paid again - no indication we were still on waiting list from original purchase in 2023 - system kindly took our £20 for the two even though we still have same client ref numbers)
Email from the club on 8th July 2025 saying option to purchase ST next day at 10am online.
9th July 2025 managed to purchase two ST's in upper Hol (not together but one behind other on different rows).
So we've either been unknowingly still on the waiting list for two years or the system is random.
