Problem adding membership to Google Wallet

[MMaz]

Hi, is anyone having issues adding their membership to your phone wallet?

When I try I get a "this site can't be reached" error message - is anyone else experiencing this?

I contacted the club shop who said they are "aware that of supporters are unable to download membership to digital wallets and that it's been raised with the supplier who is looking into it".

They told me to try it every now and again to see if it's been fixed, but it's been well over a month now and it's still not working, so I wondered if anyone else is having the same problem.

(they said to show the membership purchase confirmation email to prove membership)

Thanks

 

[Normandie Eagle]

Yes I am. Here’s a screenshot of the error message I keep getting

 

[Jonesy_67]

Hi, is anyone having issues adding their membership to your phone wallet?

When I try I get a "this site can't be reached" error message - is anyone else experiencing this?

I contacted the club shop who said they are "aware that of supporters are unable to download membership to digital wallets and that it's been raised with the supplier who is looking into it".

They told me to try it every now and again to see if it's been fixed, but it's been well over a month now and it's still not working, so I wondered if anyone else is having the same problem.

(they said to show the membership purchase confirmation email to prove membership)

Thanks

Same for me 🫤

 

[whatton]

On Ticket & Travel Talk, there is a thread called “Membership - is it always like this”. Post 9 of this thread says that the Apple and Google buttons are the wrong way round. So if you have an iPhone, click on Google Wallet, and if you have an Android, click on Play Store and you should be OK.

I had this problem myself. I tried sending an email to info@cpfc.co.uk, but I got no reply!!!

But I saw the post, and tried the other button, and it worked.

 

[MMaz]

On Ticket & Travel Talk, there is a thread called “Membership - is it always like this”. Post 9 of this thread says that the Apple and Google buttons are the wrong way round. So if you have an iPhone, click on Google Wallet, and if you have an Android, click on Play Store and you should be OK.

I had this problem myself. I tried sending an email to info@cpfc.co.uk, but I got no reply!!!

But I saw the post, and tried the other button, and it worked.

Thanks very much, but that didn't work for me. It downloaded the Apple file and tried to load it in Google Wallet then said file not supported.

Thanks though.

 

[HuntyHunt]

Thanks very much, but that didn't work for me. It downloaded the Apple file and tried to load it in Google Wallet then said file not supported.

Thanks though.

I managed to get mine working by going through the Palace app.
The link on the email STILL doesn't work.

Click on the APP.
Visit ...MORE > MEMBERSHIPS (bottom left corner).... You can do this on abrowser as well of course.
Click ACCESS FAN WALLET
Select MEMBERSHIPS
Click your membership
This SAVE TO PHONE link should work (I hope. It did for me).

Good luck!

 

[Jonesy_67]

I managed to get mine working by going through the Palace app.
The link on the email STILL doesn't work.

Click on the APP.
Visit ...MORE > MEMBERSHIPS (bottom left corner).... You can do this on abrowser as well of course.
Click ACCESS FAN WALLET
Select MEMBERSHIPS
Click your membership
This SAVE TO PHONE link should work (I hope. It did for me).

Good luck!

That worked better than the 1st method . Don't get the QR code of previous memberships though.

 

[MMaz]

I managed to get mine working by going through the Palace app.
The link on the email STILL doesn't work.

Click on the APP.
Visit ...MORE > MEMBERSHIPS (bottom left corner).... You can do this on abrowser as well of course.
Click ACCESS FAN WALLET
Select MEMBERSHIPS
Click your membership
This SAVE TO PHONE link should work (I hope. It did for me).

Good luck!

This also doesn't work for me!! I've attached a screenshot of the error message.

Thanks for your help

 

[MMaz]

I managed to get mine working by going through the Palace app.
The link on the email STILL doesn't work.

Click on the APP.
Visit ...MORE > MEMBERSHIPS (bottom left corner).... You can do this on abrowser as well of course.
Click ACCESS FAN WALLET
Select MEMBERSHIPS
Click your membership
This SAVE TO PHONE link should work (I hope. It did for me).

Good luck!

I was able to log out and log back in with my son's gold membership, it worked all ok... logged back in with mine and not working!

 

[HuntyHunt]

Ah this is annoying. Glad it helped some, sorry for the others.

As always, I assume we can blame ticketmaster :/

 

[est1905]

On Ticket & Travel Talk, there is a thread called “Membership - is it always like this”. Post 9 of this thread says that the Apple and Google buttons are the wrong way round. So if you have an iPhone, click on Google Wallet, and if you have an Android, click on Play Store and you should be OK.

I had this problem myself. I tried sending an email to info@cpfc.co.uk, but I got no reply!!!

But I saw the post, and tried the other button, and it worked.

That worked, cheers