Thank you CPISA!!

[eritheagle]

Finally, approx 4 months after putting on my application form that I am autistic and don't own a smart phone (as a result of my sensitivity to light) I am going to collect my season ticket card today!

I have had a card ever since they were introduced but after being rejected on 2nd August I tried contacting the club and was ignored. I contacted CPISA who in turn put my case forward and after 2 weeks I finally received a phone call from Palace.

I met with the DLO before the Norwich game where i showed the relevent paperwork and was told I'd receive a card and also if I didn't have it by the weds before Leicester game I could contact her or if I had any other problems.

After not getting my card I rang at least 8 times and left 2 messages but was ignored! After phoning box office this week for Man U ticket as still not got card I was informed that they hadn't been told anything about me being granted one. After being ignored twice again by the DLO i turned once again to the CPISA.

They have been a great help and chased up the club and finally after 3 days they have secured me a card to be collected today!

I cannot thank them enough (especially Keith and Sandy) for all their help and I would definitely recommend fans turn to them for help if have similar problems.

As for our club, I have lost all faith in them and the way they have treated me and others is a disgrace.
It has been very stressful especially as they are quick enough to take £700 from me every season but can't grant me a small piece of plastic that allows me to enter the ground stress free on match days!!

Thanks again CPISA!!

 

[Badger11]

Finally, approx 4 months after putting on my application form that I am autistic and don't own a smart phone (as a result of my sensitivity to light) I am going to collect my season ticket card today!

I have had a card ever since they were introduced but after being rejected on 2nd August I tried contacting the club and was ignored. I contacted CPISA who in turn put my case forward and after 2 weeks I finally received a phone call from Palace.

I met with the DLO before the Norwich game where i showed the relevent paperwork and was told I'd receive a card and also if I didn't have it by the weds before Leicester game I could contact her or if I had any other problems.

After not getting my card I rang at least 8 times and left 2 messages but was ignored! After phoning box office this week for Man U ticket as still not got card I was informed that they hadn't been told anything about me being granted one. After being ignored twice again by the DLO i turned once again to the CPISA.

They have been a great help and chased up the club and finally after 3 days they have secured me a card to be collected today!

I cannot thank them enough (especially Keith and Sandy) for all their help and I would definitely recommend fans turn to them for help if have similar problems.

As for our club, I have lost all faith in them and the way they have treated me and others is a disgrace.
It has been very stressful especially as they are quick enough to take £700 from me every season but can't grant me a small piece of plastic that allows me to enter the ground stress free on match days!!

Thanks again CPISA!!

Any young career minded people should take note of this. The DLO obviously handed this off to someone to fix and did not bother to follow up that it had been done.

I was never the smartest person in the room but I had a good career for one simple reason, I was reliable. One boss told me that I was one of the few people he could hand work off to and know that it would get done or if there was a problem I would come back to him with suggestions as to how to resolve it.

If the DLO wasn't fixing it themselves they should have chased up until they had confirmation the issue was resolved, very poor on their part.

 

[eritheagle]

Any young career minded people should take note of this. The DLO obviously handed this off to someone to fix and did not bother to follow up that it had been done.

I was never the smartest person in the room but I had a good career for one simple reason, I was reliable. One boss told me that I was one of the few people he could hand work off to and know that it would get done or if there was a problem I would come back to him with suggestions as to how to resolve it.

If the DLO wasn't fixing it themselves they should have chased up until they had confirmation the issue was resolved, very poor on their part.

Maybe you are right on some of your points but when given the direct mobile phone number to someone and told you can call if you have any problems you then do not expect to be ignored by that person.

 

[Pierre]

This is yet another example of the fine work that CPISA do on behalf of Palace supporters.
CPISA are Crystal Palace Independent Supporters Association we meet regularly with the clubs management and discuss matchday and supporters issues, ticketing, travel and other issues.
We also assist supporters with their queries and complaints so they achieve a satisfactory and timely outcome.
We need more supporters to join as members as the the BIGGER we are the more strength we possess. It is currently free to join us at Crystal Palace Independent Supporters Association (CPISA)

 

[DJB]

I have to say when I had some dealings with the DSO, on both occasions she could not have been more helpful. Went well out of her way to make sure I was ok.

 

[eritheagle]

I have to say when I had some dealings with the DSO, on both occasions she could not have been more helpful. Went well out of her way to make sure I was ok.

She was to me a few years ago when box office lied to me a lot and wouldn't give me a card.
But this time she said she would help me (with the card and other things) but then just ignored me.

I'm not a very confident person and I really don't believe I would've got my card without CPISA's help.