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Season ticket resale refunds
- Topic starter HKOwen
- Start date
Dubai Eagle
Member
- Country
England
I have had a look on the website this morning -
There used to be a mid season window for refund claims (I think it was Dec) now the site says no claims possible as its outside the window, but no details of the dates applicable to the window.
In the FAQ section - it says something along the lines of: If you are a season ticket holder refunds will be applied to the renewal of that season ticket - only in the eventuality that you do not renew your season ticket will cash / bank transfer claims be possible.
Whilst I appreciate that the club dont want money being transferred out & of course the administration hassle of the process, I would certainly prefer a system where you could also use that credit accrued against the purchase of say cup games tickets or merchandise -
For example I have about £60.00 in my ticket refund account, but have just paid out £15.00 for my Stockport ticket, I would have preferred to have been able to buy the Stockport ticket from my refund account. -
There used to be a mid season window for refund claims (I think it was Dec) now the site says no claims possible as its outside the window, but no details of the dates applicable to the window.
In the FAQ section - it says something along the lines of: If you are a season ticket holder refunds will be applied to the renewal of that season ticket - only in the eventuality that you do not renew your season ticket will cash / bank transfer claims be possible.
Whilst I appreciate that the club dont want money being transferred out & of course the administration hassle of the process, I would certainly prefer a system where you could also use that credit accrued against the purchase of say cup games tickets or merchandise -
For example I have about £60.00 in my ticket refund account, but have just paid out £15.00 for my Stockport ticket, I would have preferred to have been able to buy the Stockport ticket from my refund account. -
Plumpton eagle
Member
- Location
- East Sussex
- Country
-
England
I have money in a refund account but there seems to be no way of accessing it or checking that it is accurate. It doesn't seem too much to expect that. Having said that, I do find the box office very hard to deal with. This is largely through them not responding to messages and when they do, not following up on what they offer/propose/agree to.
Surely, it can't be that difficult to set up a better, easy to access and use, resale system.
Surely, it can't be that difficult to set up a better, easy to access and use, resale system.
doombear
Member
- Location
- Too far from Selhurst Park
- Country
-
England
The resale window was only open for one week between 2nd and 9th December as per this email I received on 2nd December
"
Dear Supporter,
Thank you for using our ticket resale system during the 24/25 season.
You are now able to withdraw funds from your ticketing account; please follow the steps below to confirm your request.
withdraw your money.
*Example
Name: James Smith
Client Ref: 581322
Bank Sort Code: 152940
Bank Account Number: 12345687
Bank Account Name: James Smith
Important information
Only full refunds can be made. No partial refunds are allowed.
The deadline to apply for your ticket resale refunds is 10am on Monday, 9th December 2024. After this point you will not be able to withdraw any funds.
You can only apply for refunds for family and friends if you are linked as Friends and Family on the ticketing system.
Please ensure your bank details are correct before sending to the box office. The club will not reimburse supporters if the incorrect details are inputted.
If your bank account is based overseas, please email boxoffice@cpfc.co.uk who will arrange for your payment to be made with a refund to a debit or credit card.
Refunds will only include resales up to Newcastle, if you have already resold your ticket for any of our future games these will not be included. Funds for these will be held on your account for either a future withdrawal or for use against your 25/26 Season Ticket.
Kind regards
The Box Office"
"
Dear Supporter,
Thank you for using our ticket resale system during the 24/25 season.
You are now able to withdraw funds from your ticketing account; please follow the steps below to confirm your request.
withdraw your money.
- Email boxoffice@cpfc.co.uk with “Season Ticket Resale Withdrawal” in the subject bar.
- Please confirm your Palace and bank details in the example below. This needs to be done for each person you are applying a refund for.
*Example
Name: James Smith
Client Ref: 581322
Bank Sort Code: 152940
Bank Account Number: 12345687
Bank Account Name: James Smith
- We will then reply, confirming receipt of your request and confirm the amount of funds you will receive.
- Your refund will be sent to the account detailed in your email week commencing the 16th December.
Important information
Only full refunds can be made. No partial refunds are allowed.
The deadline to apply for your ticket resale refunds is 10am on Monday, 9th December 2024. After this point you will not be able to withdraw any funds.
You can only apply for refunds for family and friends if you are linked as Friends and Family on the ticketing system.
Please ensure your bank details are correct before sending to the box office. The club will not reimburse supporters if the incorrect details are inputted.
If your bank account is based overseas, please email boxoffice@cpfc.co.uk who will arrange for your payment to be made with a refund to a debit or credit card.
Refunds will only include resales up to Newcastle, if you have already resold your ticket for any of our future games these will not be included. Funds for these will be held on your account for either a future withdrawal or for use against your 25/26 Season Ticket.
Kind regards
The Box Office"
Last edited:
Plumpton eagle
Member
- Location
- East Sussex
- Country
-
England
Thanks Doombear and if only they had sent such an email to me! My son has an account too and he never got an email either.
I'll try emailing and calling them but don't expect too much. In the spirit of the season, I will try and think of it as them saving it for me and it will be a pleasant surprise when it gets sorted!
I'll try emailing and calling them but don't expect too much. In the spirit of the season, I will try and think of it as them saving it for me and it will be a pleasant surprise when it gets sorted!