The papers are full of the problems of M&S IT which has meant online customer orders not being fulfilled and empty shelves in stores as presumably the reordering process is not working.
I thought I would weigh in on why this is taking so long to resolve.
Years ago I worked for a bank and we had an IT link up with M&S. This was something I had done many times with other corporate clients and it normally involved myself from the bank a senior manager from the company and an IT guy who was going to do the work.
Imagine my surprise when I turned up for the start up meeting at their Oxford Street HQ only to be met by about 20 of their staff.
It became very clear very quickly they were all jobsworths and didn't have a clue about IT security and were totally incapable of making a decision that any junior IT worker would have done.
Fortunately for me I changed jobs because trying to get them all to agree on simple IT decisions was like herding cats.
I can only assume that this sort of CYA "I have to be at the meeting but I am scared to make a decision" is still the norm in the company.
It begs the question how many other major corporations are out there with similar flawed management just ripe for being attacked by these criminals.
I thought I would weigh in on why this is taking so long to resolve.
Years ago I worked for a bank and we had an IT link up with M&S. This was something I had done many times with other corporate clients and it normally involved myself from the bank a senior manager from the company and an IT guy who was going to do the work.
Imagine my surprise when I turned up for the start up meeting at their Oxford Street HQ only to be met by about 20 of their staff.
It became very clear very quickly they were all jobsworths and didn't have a clue about IT security and were totally incapable of making a decision that any junior IT worker would have done.
Fortunately for me I changed jobs because trying to get them all to agree on simple IT decisions was like herding cats.
I can only assume that this sort of CYA "I have to be at the meeting but I am scared to make a decision" is still the norm in the company.
It begs the question how many other major corporations are out there with similar flawed management just ripe for being attacked by these criminals.