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Ah this is annoying. Glad it helped some, sorry for the others. As always, I assume we can blame ticketmaster :/

I managed to get mine working by going through the Palace app. The link on the email STILL doesn't work. Click on the APP. Visit ...MORE > MEMBERSHIPS (bottom left corner).... You can do this on abrowser as well of course. Click ACCESS FAN WALLET Select MEMBERSHIPS Click your membership This...